Maintec Offers Many Types of Service Plans

Maintec offers a variety of service and support plans to fit your needs from computer/printer repair to
network consulting.

On-Site Maintenance Agreement

• Maintec covers parts and labor (except consumables), where service is done at the customers site.
• If equipment is down for more than one day, and a loaner is needed, Maintec can arrange to provide a compatible unit.
• Response is usually within 4 working hours.

Retainer Agreement

• The Customer can purchase a minimum number of on-site hours per month, to be used in repair, cleaning, or related activities on their equipment.  Network consulting is only provided on a retainer agreement basis.
• Additional hours are charged at a lower rate; a minimum parts inventory is maintained for your equipment.
• Response is usually within 6 working hours.
• Network Consulting is also available at an hourly rate.

On-Site Time and Material

• Customer calls for on-site service to troubleshoot and repair equipment.  Charges are based on a one-hour minimum plus travel time and parts.
• Repairs normally take 1 – 2 working days if parts are in-stock.  If the repair will take longer, Maintec can provide similar units for a rental fee.  Rental units subject to availability.
• Response time is usually within one working day.

Carry-In Service

• Customer is responsible to deliver and pickup equipment from Maintec offices.  The minimum is one hour labor – Repairs are performed on a “first come – first serve” basis.
• Parts are ordered after Customer approves parts and labor estimates.  Repair times vary depending on parts stocking and shipping time from manufacturer.
• Maintec may not be able to duplicate faults or failures observed by customers or adequately test the effectiveness of repairs performed in our offices, as we may not be able to simulate your specific or unique user environment.  Maintec service personnel can provide assistance in helping you localize the faulty component.