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Desktop Support:
Maintec's desktop support service enhances productivity by providing support for hardware selection, software installation and maintenance, file sharing, operating system maintenance, network security, virus protection, workgroup printing, and other computer services.
Network Design, Installation, & Maintenance:
Maintec takes care of your network so you can spend more time taking care of your business. We design and install both local area networks (LAN) and wireless area networks (WAN) to suit your business needs.
On-Site Maintenance Agreement:
Maintec covers parts and labor (except consumables), where service is done at the customer's site. If equipment is down for more than 1 day and a loaner is needed, Maintec can provide a compatible unit. Response is usually within 4 working hours.
Retainer Agreement:
The Customer can purchase a minimum number of on-site hours per month to be used in repair, cleaning, or related activities on their equipment. Network consulting is provided on a retainer agreement basis. Additional hours are charged at a lower rate; a minimum parts inventory is maintained for your equipment. Response is usually within 6 working hours. Network consulting is also available at an hourly rate.
On-Site Time & Material:
Customer calls for on-site service. Charges are based on a 1-hour minimum plus travel time and parts. Repairs normally take 1 to 2 working days if parts are in stock. If the repair will take longer, Maintec can provide similar units for a rental fee. Response time is usually within 1 working day.
Carry-in Service:
Customer is responsible to deliver and pickup equipment from Maintec. The minimum is 1-hour labor. Repairs are performed on a "first come, first serve" basis. Parts are ordered after customer approves parts and labor estimates. Repair times vary depending on parts stocking and shipping time from manufacturer. Maintec may not be able to duplicate faults or failures observed by customers or adequately test the effectiveness of repairs performed, as we may not be able to simulate your specific or unique user environment. Maintec service personnel can provide assistance in helping you localize the faulty component.
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